Terms and Conditions

1. Introduction

Welcome to RheinNatur Asia Pacific. This website is operated by Lucid Food Distribution Limited (“we”, “us”, or “our”), a company registered in Hong Kong.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks, managed securely by Shopify and its payment gateways.

3. Health and Product Disclaimer

Important: The products sold on this website are dietary supplements and food items.

• The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional.
• Our products are not intended to diagnose, treat, cure, or prevent any disease.
• You should not use the information on this site for diagnosis or treatment of any health problem. Always consult with a healthcare professional before starting any diet, exercise, or supplementation program, before taking any medication, or if you have or suspect you might have a health problem.

4. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

5. Pricing and Payment

Prices for our products are subject to change without notice. All prices are displayed in HK$ unless a different currency is selected from the currency picker in the top level menu.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

6. Shipping, Customs, and Import Duties

We ship to various countries within the Asia-Pacific (APAC) region.

• Delivery Times: Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by customs clearance processes or local postal services.
• Customs and Duties: When ordering from outside of Hong Kong, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. You are responsible for any import taxes, customs duties, and fees levied by the destination country.
• Import Restrictions: It is your responsibility to ensure that the supplements and food items you order can be legally imported into your country. We are not liable for packages seized, destroyed, or returned by customs due to local regulations.

7. Returns and Refunds

• 7.1 Your statutory rights. Nothing in this clause or our Shipping & Returns Policy affects any rights you have under applicable law, including the Sale of Goods Ordinance (Cap. 26) or the consumer laws of the country where you receive the products. Where those laws give you greater rights, they apply.
• 7.2 Faulty, damaged, incorrect or non-conforming products. If a product you receive: (a) is defective or not of merchantable quality; (b) is damaged on arrival; (c) is not the product, variant or quantity you ordered; or (d) otherwise does not match its description on our website, including as to ingredients, labelling, or best-before/expiry date (for example, it is past its date or has materially less remaining shelf life than stated), you are entitled, at your choice, to a replacement or a full refund. The refund includes the original delivery charges and any reasonable return costs. This applies whether or not the product has been opened.
• 7.3 Reporting a problem. Please contact us at rheinnatur@lucid-eating.com as soon as reasonably possible. For visible transit damage or incorrect items, please contact us within 7 days of receipt. Include your order number, photos and, where available, the batch/lot number. This helps us resolve the issue and raise it with the carrier or manufacturer. The 7-day period does not limit your rights for defects that only become apparent later. We may ask you to return the product (at our cost) or tell you that you can dispose of it.
• 7.4 Health concerns. If you suspect a product has caused an adverse reaction, stop using it, seek medical advice, and contact us. Please keep the packaging so the batch can be identified.
• 7.5 Change-of-mind returns. If a product is not faulty and you simply change your mind, we accept returns of items that are unopened, unused and in their original sealed packaging, provided you contact us within 7 days of receipt. You are responsible for return shipping costs, and original delivery charges are not refunded. For hygiene reasons, opened products, perishable goods and items marked "final sale" cannot be returned for change of mind. This does not affect clause 7.2.
• 7.6 Refunds. Refunds are made to the original payment method within 5–10 business days after we receive the returned item or, if no return is needed, after we confirm your claim.

8. Limitation of Liability

• 8.1 Liability we do not exclude. Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of the terms implied by the Sale of Goods Ordinance (Cap. 26) as to title or, where you deal as a consumer, as to correspondence with description, merchantable quality, fitness for purpose, or correspondence with sample; or (d) any other liability that cannot be excluded or limited under applicable law, including the consumer protection laws of the country in which you receive the products.
• 8.2 Excluded losses. Subject to clause 8.1, we are not liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for: (a) any indirect or consequential loss, or any loss that was not reasonably foreseeable when your order was placed; or (b) any loss of profit, revenue, business, goodwill or anticipated savings, or loss or corruption of data.
• 8.3 Liability cap. Subject to clause 8.1, our total liability to you arising out of or in connection with any order is limited to the total amount you paid for that order, including delivery charges.
• 8.4 Your responsibilities. Subject to clause 8.1, we are not responsible for loss to the extent it is caused by your failure to follow the product's directions for use, dosage, warnings or storage instructions, or by your failure to ensure that products may be lawfully imported into your country (see clause 6).
• 8.5 Other provisions. Every other limitation or exclusion of liability in these Terms (including in clauses 4, 5 and 6) is subject to clause 8.1.

9. Governing Law and Dispute Resolution

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR). Any disputes arising out of or relating to these Terms or our Services shall be resolved exclusively in the competent courts of Hong Kong.

10. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

11. Contact Information

Questions about the Terms of Service should be sent to us at:

Lucid Food Distribution Limited

• Email: rheinnatur@lucid-eating.com
• Address: Unit 1603, The L. Plaza, 367 - 375 Queen's Road Central, Sheung Wan, Hong Kong